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Frequently asked questions
What are the delivery options available?
We offer standard and express delivery options. Standard delivery is free for orders within the mainland UK, while express delivery incurs an additional charge. For international shipping, please contact us for a quote.
Can I change my delivery address after placing an order?
Yes, you can change your delivery address before the order is shipped. Please contact our support team as soon as possible to update your address. Once the order is shipped, we cannot change the delivery address.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our courier's website. If you have any issues, please contact our support team for assistance.
What is the refund policy?
We offer a full refund for products returned within 14 days of receipt, provided they are in their original condition and packaging. Refunds will be processed within 7-10 business days after we receive the returned items.
How can I return a product?
You can return products within 14 days of receipt for a full refund. Please ensure the items are in their original condition and packaging. You will be responsible for the return shipping costs. Contact our support team to initiate a return.
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